Delivery & Returns - Mariposa Children's Boutique

At Mariposa Children's Boutique, we are committed to providing exceptional customer service and beautifully curated Spanish and European children's wear. Please read the information below regarding delivery, returns, refunds and cancellations.

UK Delivery

Standard UK Delivery

Standard UK delivery is £4.95 Tracked 48
Next Day Delivery from £8.99. Available Monday - Thursday before 2pm.
Free UK delivery is available on orders over £85.
Orders are typically dispatched within 1–3 working days unless otherwise stated.
During busy periods, dispatch times may be slightly longer.

Once your order has been dispatched, you will receive confirmation and tracking information where applicable.

International Delivery

We ship worldwide.

International delivery charges are calculated at checkout based on destination and parcel weight.

Customers are responsible for any customs duties, import taxes, VAT, handling fees or other charges imposed by their local customs authorities.

EU Orders

From July 2026, EU orders may be subject to customs duties, taxes and import charges regardless of order value. These charges are the responsibility of the customer and are non-refundable.

Please check with your local customs authority before placing your order if you are unsure about potential charges.

Pre-Order & Made-to-Order Items

Some products are available as pre-order or made-to-order items.

Estimated delivery times are displayed on the relevant product pages and are provided as a guide only.

As these items are ordered or produced specifically for you:

Pre-order items are non-refundable.
Made-to-order items are non-refundable.
Made-to-order items cannot be exchanged or cancelled once purchased.

Returns & Refunds

Your Right to Return

If you are not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order.

To qualify for a refund or exchange, items must be:

Unworn and unused
In their original condition
Complete with all original tags attached
Returned in original packaging where possible

We reserve the right to refuse returns that show signs of wear, washing, damage, perfume, smoke, pet hair or any condition that prevents resale.

Non-Returnable Items

The following items are non-refundable and non-exchangeable unless faulty:

Made-to-order items
Clearance sale items
Personalised items

How to Return an Item

Please contact us before returning your item.

Customers are responsible for return postage costs unless the item is faulty, damaged or incorrect.

We strongly recommend using a tracked or signed-for delivery service, as we cannot accept responsibility for returns lost in transit.

Return Address

Mariposa Children's Boutique

10 Dorbett Drive

Crosby

Liverpool

L23 0RZ

EU customers can submit a return or cancellation request directly via your account: Start a return request

Refunds

Once your return has been received and inspected, approved refunds will be processed within 7 working days.

Refunds will be issued to the original payment method used when placing the order.

Original delivery charges are non-refundable unless the item is faulty, incorrect or not as described.

Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible.

Where an item is confirmed as faulty, we will provide a repair, replacement, exchange or refund in accordance with your statutory rights.

Reasonable return postage costs will also be reimbursed where applicable.

This policy does not affect your statutory rights.

Order Cancellations & Consumer Rights

UK Customers

Under the Consumer Contracts Regulations, UK customers have the right to cancel eligible orders within 14 days of receiving their goods.

EU Customers

Under the EU right of withdrawal, EU customers have the right to cancel eligible orders within 14 days of receiving the final item in their order without giving a reason.

Exclusions

The right to cancel does not apply to:

Made-to-order items
Pre-order items
Personalised items
Clearance sale items

These exclusions are permitted under applicable consumer protection legislation.