FAQ's
Frequently Asked Questions – Mariposa Children’s Boutique
Welcome to our FAQ page. Here you’ll find answers to common questions about orders, delivery, pre-orders, sizing and returns.
If you need further help, please contact us at info@mariposachildrensboutique.com and we’ll be happy to assist.
About Mariposa Children’s Boutique
What is Mariposa Children’s Boutique?
Mariposa Children’s Boutique is a UK-based luxury children’s wear boutique specialising in timeless Spanish and European designer clothing for girls and boys aged newborn to 14 years. We carefully curate elegant, high-quality pieces perfect for special occasions and everyday luxury.
Delivery Information
How long does delivery take?
We dispatch all in-stock items within 1–2 working days. UK delivery typically takes 2–4 working days depending on your selected shipping option. Please note PRE-ORDER items will have estimated delivery times on each product description.
Do you offer express delivery?
Yes. Express shipping options are available at checkout.
Do you ship internationally?
Yes, we offer international shipping. Delivery times vary depending on destination.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with tracking details.
Pre-Orders
Do you offer pre-orders?
Yes. Many of our Spanish and European collections are available via pre-order due to limited production runs.
How long do pre-orders take?
Pre-orders typically arrive within 6–8 weeks from the closing date. Estimated arrival times are always stated on the product page.
Can I order in-stock items with a pre-order?
If you order both together, your items may be shipped once the pre-order arrives unless requested otherwise.
Sizing & Fit
How do your sizes run?
Spanish and European brands can vary slightly in fit. They generally come up smaller fit than UK sizing so we advise to go up a size. We recommend checking the sizing guidance on each product page. If you’re unsure, please contact us for personalised sizing advice.
Do your dresses have stretch?
Many of our smocked dresses offer flexible fit due to hand-smocked bodices.
Returns & Exchanges
What is your returns policy?
We accept returns within 14 days of delivery. Items must be unworn, with tags attached and in original condition. No returns on Clearance Sale items.
Are made to order items refundable?
No made to order items are not returnable or refundable.
How do I return an item?
Please contact us before returning any items and we will guide you through the process.
Payment Options
Do you offer Klarna or payment plans?
Yes, we offer Klarna and flexible payment options at checkout so you can spread the cost.
Is my payment secure?
Yes. Our website uses secure encrypted checkout for safe payments.
Product Information
Are your items limited edition?
Many of our collections are limited production runs from Spanish designers and may not restock once sold out.
Do you restock sold-out sizes?
Occasionally, but most seasonal collections do not restock once sold out.
Contact Us
If you still have questions, please contact us:
info@mariposachildrensboutique.com
United Kingdom
We’re always happy to help.